G-Desk that unlocks the quickest, smoothest, and most satisfactory resolution of ticketing system.

Handle Service Requests | Handle Complaints | Conversation Facility | Admin Facility

Features

• Raise trackable tickets for pending requests and issues.
• Assign personnel to various tasks.
• View the pending and closed requests.
• Apply filter to see requests/issues in each period.
• Enhance employee satisfaction levels.
• Streamline internal support services.
• Track support SLAs and response times.
• Generate TAT reports using several parameters connected to the task.

Benefits

• Create transparency within your complaint management system.
• Categorize complaints by department, service type, or project.
• Raise and follow problems via trackable tickets.
• Monitor the different touchpoints where complaints occur.
• Create historical reports and trends of complaints and their locations.
• User friendly UI.
• Easy Setup.
• An engaged workforce